3/7/2024 0 Comments Panda buffet willoughby menuI advised the girl that answered the phone that I was at work and could not leave. I called the restaurant to let them know, they told me that I needed to return all the food. The orange chicken was so hard and dry that I couldn’t eat it. After I settled in at work, I opened out my food and started eating. I stopped here on my way to work to pick up my order. They seem like nice people l hope they get their act together. No offer of a new meal or a refund but l didn't ask either because l ate some of it and didn't want the aggravation at the time. I left it and asked her to show it to the cook which she said she would. She explained the melted box with, "The sauce was very hot," and offered, "l can put it in a new box for you." I declined the new box. The hostess was very concerned but didn't know what to do. I was pretty hungry so instead of marching back in immediately l ate the egg roll and a few pieces of tofu then took it back in. Maybe it was my imagination but l was tasting the box for hours and it seemed like tiny pieces of it were sticking to my teeth. They did a good job breading and frying the tofu. I paid $1.50 extra for a combo so l got the egg roll and half the rice, which was white. Vegetable egg roll was good and cooked perfectly. Side was cooked but refrigerated - broccoli and 2 cute square slices of carrots. My plan was to eat some then take the rest home but the box was stapled shut over the clasp which l destroyed on opening. They used a Styrofoam box and poured hot sauce over the already hot food and melted the plastic everywhere it touched. Sadly the meal was one of the worst in my life. Two stars because the young hostess was pleasant and eagerly offered to make a special order, which was General Tao's tofu. There are a hole customers and I would excuse attitude then tbh, but I saw nobody being a problem yet she was rude to everyone. I was fine with the food but the attitude of the manager was just uncomfortable, I really dislike when people are rude to customers who are not rude. My bf said he’d go back again, but I think next time I’ll suggest we try a new place. I’ve had a hard time finding Chinese buffets post covid, so we tried this one out. He ate the whole shrimp they served, and I had none of the shrimp or seafood they served, so we wonder if it was that. However he had a horrible stomachache afterwords and threw up the next day. Otherwise their food in general was pretty good, my boyfriend liked it. But of course nobody is there for their fruit. Fruit is my favorite food and I’m kind of critical about it. Which I’m not sure is exactly their fault, I mean they probably just fill things as they see them empty. I think they had a decent selection of food, but some stuff was definitely sitting out for a bit. My boyfriend mentioned he kind of liked it because he knew for a fact they were sanitary. The forks were not strong enough to pierce some of the food. They had us using styrofoam plates and plastic silverware, which is not only incredibly wasteful but makes for an odd experience. There was another woman there who was very sweet, every interaction I had with her and saw her have with customers seemed positive. She spoke in what I assume is Chinese quietly the entire time we were at the register. What I think was the manager was pretty rude, I believe she was on the phone using an ear bud.
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